Wait for everything to install, then REBOOT! In the search results, select all “media” results, including the Feature Pack and Media Player. In the Add an optional feature popup, search for: media Don’t worry – it’s easy!Ĭlick Start (windows logo button) and type: optional features When Windows updates to a newer version, the media features (including MTP) are not present. You need to install the Media Feature Pack. I have an N version of Windows (EU version): You can find out if you have the N version of Windows in Settings -> About. You’ll need to know what version of Windows you have. When you do try to install a custom USB/MTP driver, you get an error that Windows encountered a problem installing the drivers for your device. Many people mention going to your phone’s support web site and downloading a specific USB/MTP driver. MTP not only gives you the ability to connect your Android gizmo as a “media device” in Windows, but also gives you the option to just browse files on the gizmo – just like a USB stick. MTP, or the Media Transport Protocol, is the most likely culprit. It worked before, so what happened? Better yet, how do you fix it?! You expect to be able to browse the files on your phone, or transfer photos/video. You connect your Android phone or tablet with a USB cable to your PC.
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